| Tekran Instruments Shipping Policy |
Please include any special shipping instructions with your order. For customers that would like to use their shipping account please add notes in the shipping instructions as you place your order. After the order is placed, we will adjust shipping rates accordingly before charging or billing you.
International Orders
Orders delivering outside the United States or Canada (depending on product shipping warehouse location) will have their shipping charges added after the order is placed. Prior to processing the order, the customer will be notified of the exact shipping charge, for approval.
Damaged or Incomplete Shipments
Please inspect all shipments upon arrival for damages incurred in shipping. DO NOT accept damaged shipments until the driver has noted damage on both shipper’s and receiver’s copy of the delivery receipt. Should you receive a damaged shipment, keep all packing materials for later inspection. Call Tekran Instruments Customer Service at 1-888-583-5726 immediately to report damaged, incomplete, or incorrect shipments.
Return Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package.
Returned items must be purchased directly from Tekran Instruments. Non-returnable items include custom orders and expired shelf lives.
Before returning a package you need to contact Tekran Instruments Customer Service at 1-888-583-5726 to receive a Return Authorization Number (number to be placed on returning package). You can use the phone number listed above or e-mail orders@tekran.com.
Please mail your package in a prepaid, insured, and traceable method to the address below.
In case following conditions are not met Tekran Instruments reserves the right to charge a 15% restocking fee or to refuse the return.
• the items must be returned for refund or exchange within 15 days of original purchase
• the items and packaging must be received in new condition
• the original manufacturer’s packaging must not be damaged
• the packaging must include all original items, manuals etc.
• the Return Authorization Number must be clearly marked on the shipping box
• the return package must include a copy of the original invoice or sales receipt
Tekran Instruments
330 Nantucket Boulevard
Toronto, ON M1P 2P4
USA
orders@tekran.com
888-583-5726
http://www.tekran.com/
Cancellations
If you would like to cancel your order, you may do so, provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you may return the item for a refund. See our Return policy.
Export Restrictions
EXPORT COMPLIANCE AND SANCTIONS DISCLAIMER (U.S. & CANADA)
Buyer acknowledges that each product and any related software, technology, and technical information supplied by the Seller or contained in related documentation (collectively, “Items”), are subject to the export control and economic sanctions laws and regulations of both the United States and Canada.
These export controls include, but are not limited to:
- United States: The Export Administration Regulations (“EAR”) administered by the U.S. Department of Commerce; and
- Canada: The Export and Import Permits Act (“EIPA”) administered by Global Affairs Canada, the Defence Production Act (“DPA”), and the Special Economic Measures Act (“SEMA”).
These laws and regulations restrict, and may require prior government licenses, permits, or authorizations for, the export of Items from the United States and Canada, as well as their re-export or transfer to other countries.
The Buyer represents, warrants, and covenants that they shall comply fully with all such applicable laws and regulations. Without limiting the generality of the foregoing, the Buyer shall not, without first obtaining the required written license, permit, or authorization from the appropriate U.S. or Canadian government agency:
- (i) Export, re-export, transfer, or divert any Item to any destination, country, or territory;
- (ii) Supply, distribute, or export any Item to any country or region subject to comprehensive trade embargoes or sanctions by the U.S. or Canadian governments (including, but not limited to, countries on Canada’s Area Control List or targeted by SEMA regulations); or
- (iii) Provide, transfer, or sell any Item to any individual, entity, or party designated on restricted, denied, or prohibited party lists maintained by the U.S. or Canadian governments (including, but not limited to, the U.S. Specially Designated Nationals List and Canadian Consolidated Sanctions List).
The Buyer shall cooperate fully with the Seller in any official or unofficial audit, inquiry, or inspection related to applicable export or import control laws or regulations. The Buyer shall indemnify, defend, and hold the Seller harmless from and against any and all claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with any violation of this section by the Buyer, its employees, consultants, agents, or customers.
Key Canadian Additions to Keep in Mind:
- Permits vs. Licenses: In Canada, the authorization is typically referred to as an “Export Permit” rather than an “Export License”.
- Economic Sanctions (SEMA): SEMA allows the Canadian government to prohibit transactions and freeze assets of specific foreign entities or individuals. Mentioning this protects you if the buyer attempts to redirect items to a sanctioned destination or person.
- Dual-Use / Controlled Goods: If you ship items that have dual military/civilian applications, the Canadian Controlled Goods Program (under the DPA) restricts who can physically access or examine those items inside Canada.